What are my PAYMENT OPTIONS?
We accept VISA, MASTERCARD, AMEX, & DISCOVER thru GOOGLE CHECKOUT & PAYPAL. At this time, we do NOT accept personal/business checks, money orders or COD. We do NOT ship to PO Boxes. Payment processing is SSL technology and your information is NOT shared or disclosed with any 3rd parties.
What is your RETURN POLICY?
ALL SALES ARE FINAL-NO REFUNDS!!! Clothing & accessories are EXCHANGE ONLY (Must submit email request prior to exchange process for approval). NO returns/exchanges on ANY jewelry. NO returns/exchanges on swimwear (due to health regulations). Shoes are EXCHANGE ONLY (cannot be worn). All returns/exchanges must be in their original package/box.
What if an item is OUT-OF-STOCK when I place my order?
As soon as we process your order, we can tell you whether an item is out-of-stock or will be backordered for some time. We will contact you to see if you would like to choose a similar item to replace backordered item(s) or we can ship that item separately when item arrives in stock.
Once I place my order, how long will it take before I receive it?
Please allow us approximately up to 2-6 weeks, or less, to process & ship your order from the time you've received order confirmation. Because of our EXCLUSIVE inventory, there may be rare occasions where there may be a delay in shipping due to our distributors stock, etc. But you will be notified immediately of the delay - on these occasions, we will express deliver your order (at no additional charges, only if delay persists). We ask that you allow additional delivery time for the holidays & thank you for your patience and your business!
What if an item becomes BACKORDERED after my order has been placed?
Unfortunately that can happen since we ship directly from our warehouse or one of our many distributors and they don't usually know what is or isn't in stock right away until they begin packing your order, so we do apologize for that inconvenience. The customer's satisfaction is VERY important to us, so we usually offer a couple of alternatives or offer FULL REFUND for that item (only) that is not available (THIS WOULD BE THE ONLY EXCEPTION FOR A FULL REFUND).